Excellent service and speedy delivery by company. Thank you Kriben for taking your company and concept to market. I purchased your milk kefir package a few weeks ago to help with leaky gut issues. I was really at my wit's end in trying to solve this health issue. I had been to naturopaths, an acupuncturist, had a colonoscopy, been to my general GP. It just became a situation of being on a merry-go-round - time consuming and expensive. The internet in some respects can also be a massive rabbit hole. One thing I have learned is that it can create more problems if you "cherry pick" possible solutions. In any case, I came across Kriben's company by "accident" while doing other unrelated research. Fortunately, I hit pay dirt! Therefore, making the milk kefir is an easy process and I have recommended the company and product to to others, here in Australia and overseas. Unfortunately, the pre-mix did not work for me when I used a tablespoon as part of the fermentation process. My stomach just became very bloated. I decided to use inulin only (pre-biotic) - 1 teaspoon only (which is part of the pre-mix) and bought this separately from a Health Food shop. I use the inulin when mixing up yoghurt and hemp seeds. Unfortunately, I decided to throw out the pre-mix. I also use milk kefir and some plant medicine now to assist in my gut issues. I'm adopting an wholistic approach ...kefir + plant medicine + really ramping up my health lifestyle (eg. food, exercise, no alcohol). It's been a positive process and I am slowly seeing results. I would recommend that Kriben upload a Q&A re using the milk kefir products in response to those questions raised by NourishMe clients. For instance, how to "clean" scoby; how to store scoby when not in use etc, etc. For me, I tend to rinse the scoby with fresh milk in a large mesh strainer before using it again in a fresh batch. I have found that using a large mesh strainer helps to drain the unwanted milk much quicker ...just shake the leftover milky substance (even if it has curdled) around until the scoby is left. It is much easier than using the strainer provided with the milk kefir jar. Hope this feedback helps. Thank you again Kriben. Good luck to all those others with their kefir / gut issues journey. Missy K